Terms of Use

IMPORTANT NOTICE

For one-day rentals of Cars, Buggies, Scooters, or Quads, the standard rental period is from 09:00 to 21:00 on the same day.
24-hour rentals (e.g., noon-to-noon or morning-to-morning) are not standard and are only available upon request for special occasions, airport, or port pick-ups.

GENERAL RENTAL TERMS – CARS, SCOOTERS, QUADS & BUGGIES

Driver Requirements

The minimum age to rent a Car, Buggy, ATV or scooter is 21 years old. Drivers must have a valid driving license for at least 1 year.
Driving licenses must be presented at the time of rental.
- Cars & Buggies/Quads: B Class.
- Scooters: AM up to A2 Class.
Only drivers listed in the rental contract are authorized to drive the vehicle.

Insurance Coverage for Car Rentals:

Full Insurance without excess (FDW) includes:

Bodily injury to third parties up to €1,300,000/person.
Material damage to third parties up to €1,300,000.
Personal accident: up to €15,000
Legal protection for drivers: up to €3,000
Coverage against uninsured vehicles: up to €100,000
Fire, partial or total theft.
24/7 Roadside Assistance.

Extra Insurance (valid only in Car Rentals: €5 / day):

Covers wheels, tires, underbody, mirrors, and windscreens.

The Extra insurance is only valid on paved roads. Damage caused while off-road, on beaches, salt pans, or Cavo Paradiso is not covered by any insurance.

Insurance Coverage for Buggy, ATV and Scooter Rentals:

Full insurance

Bodily injury to third parties up to €1,300,000/person.
Material damage to third parties up to €1,300,000.
24/7 Roadside Assistance.

If Lessee causes an accident the insurance will cover the damage for both sides. Full insurance does not cover the cost of damage in the event of an accident in which the guest is the sole party (accident without the involvement of another vehicle and/ or due to misuse of the vehicle). In this case, the lessee must pay the full cost of damages.

Insurance Limitations:

Damage caused while off-road, on beaches, salt pans, or Cavo Paradiso is not covered.
Damage by solo accidents (without a third party or misuse) are not covered. The renter bears the full cost.
In the event of damage by falling without collision (for scooters, quads), the renter bears the full cost.
Vehicles are equipped with GPS. Cavo Paradiso access is strictly prohibited. A €300 fine applies if detected there, plus any damage costs.

Security Deposit may be required depending on vehicle type and insurance.

Driving and Usage Rules

Speed Limits: Up to 50 km/h on main roads and 30–40 km/h elsewhere.
Wearing helmets (scooters, quads) and seat belts (buggies, cars) is mandatory.
Driving under the influence of alcohol or drugs is strictly prohibited.
The driver bears the cost of any fines issued by the competent authorities during the rental of the vehicle.
The vehicle must not be used for illegal activities (e.g., drugs, theft), racing, drifting, or off-roading.
If stuck off-road or on prohibited terrain e.g., beaches, Salt Lake or Cavo Paradiso, the Road assistance Service fee is €150.

Fuel Policy

The vehicle must be returned with the same fuel level as provided at pickup.
In case of returning the vehicle with extra fuel, no money will be refunded.
Unnecessary use of the Road Service in case the vehicle is not supplied with sufficient fuel will be charged. Road Service €30 + fuel cost.

Return Policy

Rentals are for a fixed duration. Late returns without notice incur:
- €5/hour for scooters.
- €10/hour for quads & buggies.
The renter must return the vehicle to the agreed location and time.

Damages & Responsibility

In case of actual/normal damage to the vehicle, depending on the availability of vehicles, an immediate replacement with a vehicle of equal or greater value will be made and no compensation will be given.
The Lessee is obliged to immediately inform ALWAYSBEST of any damage that may occur to the vehicles during the rental period. If late notification of damage to the vehicle is made, ALWAYSBEST shall not be liable and shall not be obliged to repair the damage or replace the vehicle.
The destruction or loss of parts and accessories due to misuse and the loss or destruction of the vehicle's key and helmets are the responsibility of the Lessee and he/she must replace them with items of equal value or pay the current price respectively.
ALWAYSBEST is not responsible for any personal belongings left inside the vehicle.
Transferring vehicles to another island requires prior written approval from Alwaysbest.
A €50 biological cleaning fee will be charged if the vehicle is returned dirty (e.g., from wet clothes, food, or drinks).
In case of an accident, the driver is obliged to immediately inform ALWAYSBEST and the police and collect any information about the accident (photos, eyewitnesses, details of the vehicle involved, etc.) and send them to ALWAYSBEST immediately.
For your safety, all our vehicles are equipped with a GPS mounted on the engine. Access to Cavo Paradiso beach is strictly prohibited. If the vehicle is detected in this area, a €300 fine will be applied, in addition to any potential charges for damage caused to the underside of the vehicle.

Cancelation Policy:

You can cancel your booking at any time by requesting cancellation via email at info@alwaysbest.gr. Cancellations are accepted 7 days before the actual rental date.
The refund will be made to the credit card on which the original booking was made.
If you do not cancel your booking prior to the pick-up time and do not collect the vehicle on the Pick-up Date, we reserve the right to make a No-Show Rental Charge, which recovers our administration costs and compensates us for your inability to rent the vehicle when it is reserved for use. In this case we do not refund prepaid booking fees.

By proceeding with your booking and signing the rental agreement, you confirm that you have read, understood, and agreed to all the above terms and conditions.